Acura of Peabody, part of the Lyon-Waugh Auto Group, is searching for an individual to join our diverse team as an Accelerated Service Advisor. Our ideal candidate will be positive, friendly, and passionate about providing exceptional customer care to our clients. In return, you will be part of a dynamic company that provides our people with support, career advancement opportunities and great benefits.

If you are looking to build a future in retail automotive or are curious to learn more about our exciting industry, reach out to Lyon-Waugh today!

Tuesday-Saturday

Estimated Annual Salary Range: $45,000.00-$50,000.00 including bonus/commission

What you will do:

• Greet clients and ensure they receive prompt service
• Refer to service history, inspect vehicle, and recommend additional needed service to clients.
• Promote the sales of appropriate services, parts and accessories by thoroughly understanding the product and service lines
• Ensure new and used car warranty repairs by approving adjustments within standard warranty periods
• Coordinate with the Service Manager, Shop Dispatcher or other service personnel and communicate with clients and technicians regarding repair work.
• Check on progress of repairs throughout the day. Contact clients regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and receive proper authorization before any additional repairs are performed.
• Ensure requested vehicle repairs and services are performed correctly upon completion by inspecting the vehicle prior to delivery back to client
• Establish ongoing consulting relationships with clients by being available during normal hours to answer questions, explain additional repairs needed and make subsequent service appointments

What you need to be successful:

• A knack for providing stellar customer service with a friendly attitude
• A strong work ethic and a track record of being dependable
• Intermediate computer skills including Excel
• Ability to communicate positively and professionally both verbally and written
• Ability to multi task in a high volume, fast paced environment
• Excellent time management skills
• Valid drvier's license and clean driving record
• Must be 18+
• Service writing experience, luxury brand preferred
  DealerTrack experience is helpful but not required

What we can offer you:

• Robust benefits package
• Standard 401(k) and Roth option, both with a company Match
• Vacation, Sick and paid holidays
• Bonuses, trips and awards for personal excellence, longevity and referrals
• Employee discounts
• Fun perks such as monthly newsletters, corporate BBQ twice a year, celebrations, opportunities for tickets to concert or sporting events plus much more
• Smoke Free Campuses
• Dog friendly campuses