Mercedes Benz of Burlington, part of the Lyon-Waugh Auto Group, is searching for an individual to join our diverse team as a Sales Support Administrative Assistant. Our ideal candidate will be positive, friendly, and passionate about providing exceptional customer care to our clients. In return, you will be part of a dynamic company that provides our people with support, career advancement opportunities and great benefits.

If you are looking to build a future in retail automotive or are curious to learn more about our exciting industry, reach out to Lyon-Waugh today!

Schedule: Monday-Friday 8:30am-5pm

Pay Rate: $21/hr.

What you will do:

Administrative Tasks:
• File preparation for vehicle sales and dealer exchanges.
• Record keeping of vehicle sales and purchases
• Preparing various statistical reports on sales, stock, orders and management.
• Assistant the Sales Manager in organizing and planning dealer swaps, together with the sales manager.
• Other tasks as prescribed by management
Delivery-related Tasks:
• Prepare vehicles sold for delivery or pick-up
• Assist in delivering vehicles to client, ensuring that they understand their functional features, warranty and required documentation
• Introduce clients to the service department Sprinter team
• Arrange the first check-up appointment with the after-sales department.
• After delivery, follow up on accessories, documents or other special requests promised to customers, in order to ensure that all customer expectations are met.
Sales Related Tasks:
• Contact clients within 48 hours of the sale to ensure that they are satisfied, to resolve any possible problems and to ask for referrals.
• Follow-up with clients who did not make a purchase within 24 hours of their visit
• Seize business opportunities. Solicit and search for new clients on a regular basis, making maximum use of various prospecting tools.
• Takes part in social/business activities when needed.

What you need to be successful in this role:

• Minimum age of 18
• Valid Driver's License & clean driving record
• Must be comfortable driving a commercial van
• Previous automotive clerical/BDC or Product Specialist experience a plus
• Strong ability to multi-task
• Ability to communicate effectively and professionally verbally & written
• Stellar customer service skills
• Ability to work in call center environment
• Intermediate computer skills
• Ability to perform efficiently in a high volume, fast-paced environment
• Self motivated
• Desire to grow in sales

What we can offer you:

• Robust benefits package
• 401(k) and Roth option, both with a company Match
• Vacation, Sick and paid holidays
• Bonuses, trips and awards for personal excellence, longevity and referrals
• Employee discounts
• Fun perks such as dealership corporate BBQ, celebrations, monthly newsletter, opportunity for tickets to concerts & sporting events, paid volunteer day plus much more
• Smoke Free Campus
• Dog friendly campus